Traveling is an enriching experience, but for everything to happen as planned, it is essential to know your rights as a consumer.
Whether by reserving a flight, hiring a tourist package, or dealing with unforeseen events, the Consumer Protection Code (CDC) ensures the necessary protection so you can take advantage of your travels.
In this article, we gathered the main consumer rights in travel and tourism services, based on information from reliable sources. Check it out and be prepared for any eventuality!
What are the main consumer rights on trips?
- Right to proper information
- Tourism companies have an obligation to provide clear, accurate and complete information about packages, lodging and transportation.
- Be aware of contracts, prices and details of services to avoid unpleasant surprises.
- Misleading advertising
- It is your right to be protected against misleading or abusive ads.
- If the service does not correspond to the promised, you may require reparation or exact compliance with the contract.
- Compliance with supply
- What was promised in packages or reservations must be strictly fulfilled. Unilateral changes are not allowed without their consent.
- If a change occurs, you can choose full reimbursement or equivalent alternatives at no additional costs.
Specific situations: flights and tour packages
Of course, there may be some unconventional situations; Let’s see:
- Flight Problems
- Delays and cancellations:
- For delays over 1 hour, the company must ensure access to communication.
- From 2 hours, you should offer food.
- After 4 hours, it must arrange accommodation or re -registration on another flight.
- Overbooking:
- In case of denied boarding, you are entitled to immediate compensation and material assistance.
- Changes in tour packages
- Changes in itineraries or services must be previously approved by the consumer.
- If you do not agree, you can cancel the purchase and get full reimbursement.
How to guarantee your rights?
Now, consumer, it’s time to write down some tips if you need to trigger your rights:
- Save
Keep all documents related to the trip, such as contracts, receipts and tickets. They are essential to register complaints or requests for repair. - Get to know the cancellation policies
Find out about the policies of the contracted companies to avoid problems in the event of unforeseen events. Consult official websites, such as those of the National Civil Aviation Agency (ANAC) and the National Consumer Secretariat (Senacon). - Seek assistance when necessary
If your rights are violated, seek assistance from agencies such as Procon or conflict mediation platforms such as the consumer platform.gov.br.
Knowing your rights as a consumer is the first step to ensure a quiet and setback trip.
In addition, staying informed about your guarantees, keeping documents and demanding compliance with companies’ obligations are attitudes that can make all the difference in your experience.
Before planning your next trip, review these rights and be prepared to take advantage of each moment with safe and confidence. And remember: traveling is to be a pleasant experience, not a reason for worry!
